Our audit
The moments that make guests come back.
How it works
The Telliens audit is built on a format developed in house specifically for hotel service standards, rather than a generic checklist. It looks at the full guest experience, from arrival to departure, including the restaurant and dining experience where applicable, and rates how the property performs.
Every audit concludes with a detailed report outlining what was found and where the opportunities are.
What it covers
- Service standards across every stage of the guest's stay
- Staff interactions and how they shape the overall guest experience
- The on-site restaurant and dining experience, alongside room and front desk service
- Consistency between what the brand promises and what's actually delivered
- The specific moments most likely to influence whether a guest returns
- A detailed report with findings and practical next steps